
The Alan & Co Launch Guarantee
Or your marketing is free.
The clock starts the moment you sign. Your campaign launched within 8 business hours of your signed agreement, or your marketing is free.
Your campaign launched within 8 business hours of your signed agreement, or your marketing is free.
We launch with the strongest imagery available at signing. Professional photography and premium creative are added as produced.
We keep you informed at every step. No chasing, no wondering.
If we miss the deadline, your agreed marketing package is refunded.
The clock starts when we receive your signed agency agreement. From that moment, we have 8 business hours to build and submit your campaign for publication across Facebook, Instagram and the portals. Launched means built and submitted for publication; platform review times are outside our control. Day one is the starting line, not the finish: your campaign launches with the strongest information and imagery available at signing, and professional photography, video and premium creative are added to the live campaign as they are produced. If we miss the deadline, your agreed marketing package is refunded, capped at the package in your agency agreement. Business hours are calculated on Alan & Co's published office hours, Sydney time, excluding NSW public holidays. This guarantee does not limit any consumer rights that cannot lawfully be excluded.
Launched means built and submitted for publication. Platform review times excluded.