Privacy Policy

Last updated: November 19 2025

Alan & Co (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website (https://alanandco.com.au) and our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Full name
  • Email address
  • Phone number
  • Property address and details (via appraisal forms or enquiries)
  • Preferred contact method
  • Any other information you voluntarily submit via forms, emails, or calls

Information collected automatically

When you browse our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and tracking technologies

Information from third-party services

  • Google Analytics
  • Google Maps / Places API (e.g., location autocomplete)
  • Social media interactions
  • Real estate portals where you submit enquiries

2. How We Use Your Information

We use your personal information to:

  • Respond to your property enquiries and appraisal requests
  • Provide real estate services
  • Communicate updates, offers, or property alerts (if subscribed)
  • Improve our website and customer experience
  • Verify identity when necessary
  • Provide marketing or promotional communications (you can unsubscribe anytime)
  • Comply with legal obligations

3. How We Protect Your Information

We take reasonable steps to protect your information from:

  • Unauthorised access
  • Misuse or loss
  • Modification or disclosure

We use secure servers, encrypted connections (SSL), restricted access controls, and safe data handling practices.

4. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted third parties when necessary, including:

  • Real estate CRM systems (e.g., lead management platforms)
  • Service providers such as hosting providers, analytics tools, and marketing platforms
  • Contractors or employees assisting with property services
  • Legal or regulatory authorities if required by law

All third parties must handle your information in accordance with Australian privacy laws.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website performance
  • Personalise your online experience
  • Analyse website traffic
  • Connect with Google services (Analytics, Maps, Places, Ads)

You can disable cookies through your browser settings, but some features may not work properly.

6. Access, Correction, and Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of certain information
  • Opt-out of marketing communications

To make a request, email us at: [email protected]

We will respond within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the content, privacy practices, or security of those websites.

8. Data Retention

We retain personal information only as long as needed for:

  • Real estate services
  • Legal requirements
  • Accounting or compliance obligations

When no longer required, information is securely deleted or anonymised.

9. Information From Minors

We do not knowingly collect personal information from individuals under 18 years old without parental consent.

10. International Transfers

While most data is stored within Australia, some third-party tools (e.g., analytics, CRM systems) may store information on servers located overseas.
These providers are required to comply with applicable privacy standards.

11. Updates to This Privacy Policy

We may update this Privacy Policy when necessary. Updates will be posted on this page with the revised date.

12. Contact Us

For questions about this Privacy Policy, please contact us at:

Alan & Co Real Estate
Email: [email protected]
Website: https://alanandco.com.au